Berjaya Times Square - Kuala Lumpur

Location

1. Check in time almost 1,5 hour at counter, finding for my booking via Booked.net, 2. Room toilet floor very slippery when wet, almost disaster to me. 3. Toilet tile drop down suddenly, takes a long time before houskeeping come to clean it

Location

Everything was ok and even the manager in duty in the checkin was very nice and helpful but when checkout the duty manager was very bad and not polit at all.

Good location and close proximity to shopping complex.

The frontline service staff are extremely unfriendly. The hotel Booked.net clearly indicate that my room come with free wireless or internet access. However this was not given when check in. As I had difficulties accessing my internet, proceed to the front desk to ask why unable to access and they claimed that it is chargeable. Even though I mentioned that my booking indicate free internet access, the front desk still did not give me the complimentary login password. I had to approach the Duty Manager with my booking confirmation again in order to get my complimentary login password. The hotel is badly maintained. Shower head not working. Toilet WC not flushing well. Extremely disappointed experience with Berjaya Times Square and will never book this hotel again!

The rooms are very very big but its not as clean as you would like it to be. I asked for a non-smoking floor and they did give me a room in the non-smoking floor but the room had smell of smoke because apparently you can smoke in the room even in non-smoking floor. Hard to believe. ANother thing to note is the wait to check in could eaisly take upto an hour depending when you arrive. The hotel is like a fish market (atleast in July) so many people coming in and the lobby is very very crowded with no place to sit while you wait for anyone.

The Hotel is conveniently located and the service staff is generally very friendly.We like the breakfast as well.

We only managed to get our rooms by 4pm but yet when I asked for an extended checkout at 2pm it was rejected. One day I get newspapers, another day I don'T. Your security officers need to smile a bit. My children commented that walking past them feels like going through some solitary confinement area!

I enjoyed coz i can go directly to the shopping mall from inside the hotel

The rooms are not much cleaned. the bed (matress) is really not how supposed to be in such 5* hotel

Very disappointed to see that the Brooklyn room seem more like a family apartment than a suite. The picture shown on the website is much grander and bigger compared to the one we stayed thus not value for money as the price paid EST MYR 1900 including tax does not even include breakfast. Room service clean up only comes late afternoon when we requested it to be cleaned up in the morning. We were back late afternoon to the room and was disappointed to find that it was not even cleaned up. They cleaned up the room whilst we are in the room with the vacuum sound and the cleaners walking around room and changing bed sheets etc and could feel the room are dusty whilst they are cleaning up the rooms. We have tried speaking with your staff but they dont seem very helpful!!

The beds are very noisy.. They should get the devaan bed.. The breakfast is the worst not much variety to choose.. Overall was very very disappointed..

The friendly smiling faces of the staff and their willingness to help. Very close to shopping centres and wonderful eating places. Easy access to cabs, shopping malls, body massages and lots more. Complimentary water was wonderful each day. I'd stay at the hotel again.

We had to change rooms due to noise and I found the bathroom wasn't as clean as the first one but we survived.

Suit very nice and spaceious

Comfortable n relaxing....a very nice place for friends gathering!!

i like the hotel room(Studio) that i hv stayed, if hv WIFI service n more TV channel (Astro), there wl be value added to stay in.

The location.

The staff and service was not very professional. The rooms and furniture are old and need upgrading and renovating.

Location was great , Direct access to the mall. Value of money for staying in Hotel was Excellent.

The furnitures Was little bit old, there should have a Flat Screens on all rooms. for my suite was an old TV.

The hotel's location is very convenient as there is alot of shopping and restaurants within walking distance. The Jojoba spa located within the hotel grounds is simply excellent and value for money.

It can be very crowded during peak periods and weekends.

The cleanliness,the location and the security is superb..and the best thing is shopping mall is just right down below..transportation wise is great..the monorail,busses and taxi is very convenient.

No Wi-fi at every room..